PMI Overview
	PMI stands for Privilege Management Infrastructure, BCBSF's central repository for web login. All PMI-enabled applications display the PMI "Key" logo and share the same User ID and Password.

First time logging in through PMI?

All internal users, whether they are employees, temps or contractors, have a PMI account. Your account is created at the same time a Windows, Unix and Mainframe accounts are created, at the time of your hire or rehire, and uses the same initial password.

Contact your hiring manager for that initial password.

If you think you may have already logged in, try clicking on Forgot your password? link at the bottom of the login box, and enter your user id. If you have are prompted to answer some questions, then you have already used PMI at least once, and the initial password is no longer valid. Fill in the answers, and you will get a temporary password to get you logged in.

If there are no questions and answers stored in PMI, you may have never logged in before. Please contact Helpdesk at x58737 to get your new PMI password.

Setting up your Password

You will be prompted to change your password:

• when you are assigned a temporary password, either through Forgot your Password? link, or by Helpdesk, or
• if your password is about to expire.

Please follow the criteria on the "Change Password" page to create your new password. Your password should be easy to remember, but difficult for others to guess.

PMI passwords expire every thirty days.

Setting up your Forgotten Password Questions and Answers

These questions will be used later to give you a temporary password. You will be prompted to select and answer any three out of five questions:

• when you first log into the system, or
• when you are assigned a temporary password by Helpdesk.

You can click on View more questions to get a new set of five questions, if one set does not provide with three questions that you can easily answer and remember. Your answers should be difficult for others to guess.

Please keep your answers simple, so that your can answer them exactly the same way as you set them up. If you set up an answer as "St. Augustine", and later use FPS with "St Augustine" or "Saint Augustine", PMI will not be able to validate your answer, and will not be able to give you a temporary password.

Forgot your Password?

PMI provides you with a Forgotten Password Service, or FPS, which you can use to reset your own password.

Click on Forgot your password? link at the bottom of the login box.

You will be asked to answer three questions that you answered before. Answering them correctly will produce a temporary password. This password is good only for a few minutes. Please use it right away, on the login screen you get after hitting the Continue button. Failure to do so will lock you out of this capability till you call Helpdesk to reset your password again.

There are a certain number of attempts permitted to answer the questions correctly. If the number is exceeded, your account will be locked out. You must contact Helpdesk to unlock your account and give you a new temporary PMI password.

If you have never logged in before, or if Helpdesk reset your password, your Questions and Answers will not be in PMI. Until you create them with a subsequent login, you will not be able to use this service. Please contact Helpdesk at x58737 to get your new temporary PMI password.

Unlock your Account

If you lock your account after a certain number of attempts with a bad password, you can use Forgot your password? link to both get a temporary password, and unlock your account. If your account is locked for some other reason, such as password expiration, please contact Helpdesk at x58737 to unlock it.